Legal

Privacy Policy

How FLEX collects, uses and protects personal data.

Last updated 17 September 2026

Draft for review. This is a working scaffold. FLEX must complete brand clearance and have these documents reviewed by a qualified legal adviser before launch (brief §11). Nothing here is legal advice.

FLEX processes personal data to run the marketplace, deliver enquiries and manage memberships, in line with UK data protection law.

Who we are

FLEX is the data controller for personal data processed through FLEX Pro. Contact details are on our contact page.

What we collect

  • Studios: contact name, email, phone (optional), studio name, enquiry content, and system data (timestamps, consent record, spam score, delivery status).
  • Professionals: account details, public profile content, media, and trust evidence you provide (qualifications, DBS status, insurance).
  • Waitlist: contact details and interests you share for FLEX Studio.

How we use it

  • To deliver enquiries to Professionals and copies to Studios.
  • To operate profiles, memberships, moderation and support.
  • To keep the marketplace safe (anti-spam, rate limiting).

What we protect

We do not publish home addresses, personal evidence documents, dates of birth or private phone numbers. Professionals' personal emails are protected from public display; enquiries are routed rather than exposed.

Retention

We keep personal data only as long as needed, under a lawful retention schedule covering rejected applications, lapsed accounts, evidence and enquiries.

Your rights

You may request access, correction, deletion or a copy of your data, and object to certain processing. Account deletion is available to members. Contact us to exercise your rights.

Cookies

See our cookies page for how we use cookies and similar technologies.